Security

Last Updated: May 28, 2025

Our Security Commitment

At MAESTRO, security isn't just a feature—it's the foundation of our platform. We understand that clinical research data is highly sensitive and requires the utmost protection. That's why we've built our platform with security as a core principle, implementing industry-leading safeguards to protect your data at every level.

Compliance and Certifications

MAESTRO adheres to the highest security standards and maintains the following compliance certifications:

  • ISO 27001: Information Security Management System (ISMS) certification
  • HITRUST CSF: Comprehensive framework that incorporates requirements from existing frameworks like HIPAA, GDPR, and more
  • SOC 2 Type II: Audit report verifying the security, availability, processing integrity, confidentiality, and privacy of customer data
  • GDPR: Full compliance with European Union data protection regulations
  • HIPAA: Compliance with U.S. Health Insurance Portability and Accountability Act requirements
  • CFR 21 Part 11: Compliance with FDA regulations on electronic records and signatures

Data Encryption

MAESTRO employs comprehensive encryption strategies to protect your data:

  • Data at Rest: All data stored in our systems is encrypted using AES-256 encryption, ensuring that information remains secure even if physical storage is compromised.
  • Data in Transit: All data transmitted to and from our platform is protected with TLS 1.3 encryption, preventing interception during transfer.
  • End-to-End Encryption: For our most sensitive features, we implement end-to-end encryption, ensuring that data is only accessible to authorized users.
  • Key Management: We employ robust key management practices, with strict access controls and regular key rotation.

Infrastructure Security

Our infrastructure is designed for maximum security and reliability:

  • Cloud Security: MAESTRO is hosted on AWS and utilizes their comprehensive security features, including Virtual Private Cloud (VPC), security groups, and network ACLs.
  • Physical Security: Our cloud providers maintain SOC 2 and ISO 27001 certified data centers with 24/7 physical security, biometric access controls, and security camera monitoring.
  • Network Security: We employ multi-layer network security with firewalls, intrusion detection/prevention systems, and DDoS protection.
  • Server Hardening: All servers are hardened according to industry best practices, with unnecessary services disabled and regular security patching.

Application Security

We implement comprehensive security measures throughout our application:

  • Secure Development: We follow secure coding practices and the OWASP Top 10 security guidelines.
  • Regular Security Testing: Our application undergoes regular penetration testing, vulnerability scanning, and code reviews by internal teams and third-party security experts.
  • Input Validation: All user inputs are validated and sanitized to prevent injection attacks and other security vulnerabilities.
  • Output Encoding: Data displayed to users is properly encoded to prevent cross-site scripting (XSS) attacks.
  • CSRF Protection: We implement anti-CSRF tokens to protect against cross-site request forgery attacks.
  • Content Security Policy (CSP): Our application uses strict CSP headers to prevent unauthorized code execution.

Access Controls

MAESTRO implements robust access control mechanisms:

  • Role-Based Access Control (RBAC): Access to data and functionality is based on user roles, ensuring users can only access information necessary for their job functions.
  • Multi-Factor Authentication (MFA): We support and encourage the use of MFA for all user accounts, adding an additional layer of security beyond passwords.
  • Single Sign-On (SSO): Integration with popular SSO providers allows for centralized authentication management and enhanced security.
  • Session Management: User sessions are securely managed with automatic timeouts and secure session storage.
  • API Authentication: APIs are secured using industry-standard authentication mechanisms, including OAuth 2.0 and JWT.

Audit and Monitoring

Comprehensive monitoring ensures quick detection and response to potential security issues:

  • Audit Logging: All system and user activities are logged, with logs securely stored and protected against tampering.
  • Real-time Monitoring: Our security operations team monitors systems 24/7 for suspicious activities.
  • Automated Alerts: Automated systems alert our team to potential security incidents, allowing for rapid response.
  • User Activity Tracking: All user activities, including data access and modifications, are tracked for audit purposes.
  • Log Retention: Logs are retained in accordance with regulatory requirements and best practices.

Data Backup and Disaster Recovery

We ensure data availability and resilience:

  • Regular Backups: Data is backed up regularly, with both incremental and full backups.
  • Geo-Redundant Storage: Backups are stored in geographically separate locations to protect against regional disasters.
  • Regular Testing: Backup restoration processes are regularly tested to ensure data can be recovered when needed.
  • Business Continuity Plan: We maintain a comprehensive business continuity and disaster recovery plan, ensuring service availability even in adverse conditions.
  • High Availability: Our infrastructure is designed with redundancy at all levels to minimize service disruptions.

Vendor Security Management

We ensure our supply chain is secure:

  • Vendor Assessment: All third-party vendors undergo rigorous security assessments before integration.
  • Contractual Requirements: Security requirements are explicitly included in vendor contracts.
  • Regular Reassessment: Vendors are reassessed periodically to ensure ongoing compliance with security requirements.
  • Minimal Data Sharing: We limit the data shared with vendors to only what is necessary for their services.

Incident Response

In the unlikely event of a security incident:

  • Incident Response Team: Our dedicated incident response team is ready to address security incidents 24/7.
  • Documented Procedures: We maintain detailed incident response procedures, regularly updated and tested.
  • Customer Notification: We commit to promptly notifying affected customers in the event of a security incident, in accordance with regulatory requirements and contractual obligations.
  • Post-incident Analysis: After any security incident, we conduct thorough analysis and implement measures to prevent similar incidents in the future.

Employee Security

Our security practices extend to our team:

  • Background Checks: All employees undergo background checks before hiring.
  • Security Training: Employees receive regular security awareness training and updates on emerging threats.
  • Acceptable Use Policies: Clear policies govern how employees interact with systems and data.
  • Principle of Least Privilege: Employees are granted access only to the systems and data necessary for their roles.
  • Secure Remote Work: Secure VPN and endpoint protection ensure security for remote workers.

Clinical Data Security

Given the sensitive nature of clinical research data, we implement additional security measures:

  • Data Anonymization: Where appropriate, data is anonymized or pseudonymized to protect patient privacy.
  • Access Segregation: Clinical data access is strictly controlled, with clear separation of duties.
  • Audit Trails: Comprehensive audit trails record all actions taken on clinical data, providing a complete history of all data access and modifications.
  • Electronic Signatures: Compliant with CFR 21 Part 11, our electronic signature functionality ensures data integrity and non-repudiation.
  • Data Classification: All data is classified according to sensitivity, with appropriate security controls applied based on classification.

Security FAQs

Q: How does MAESTRO ensure data segregation between customers?

A: MAESTRO employs a robust multi-tenant architecture with logical separation of customer data. Each customer's data is isolated using advanced database security measures, ensuring that one customer cannot access another customer's data. Additionally, all access to data is controlled through our application layer, which enforces strict access controls.

Q: Does MAESTRO conduct regular security assessments?

A: Yes, MAESTRO conducts regular security assessments, including vulnerability scanning, penetration testing, and security code reviews. These assessments are performed by both our internal security team and independent third-party security firms. Results of these assessments drive continuous improvements to our security posture.

Q: How does MAESTRO handle security patches?

A: MAESTRO maintains a rigorous patch management program. Security patches are evaluated upon release and applied according to severity, with critical vulnerabilities addressed immediately. Our infrastructure is designed to allow for patching with minimal service disruption.

Q: Can customers conduct their own security assessments?

A: Yes, MAESTRO supports customer-initiated security assessments. Customers can request to conduct their own security assessments or receive our most recent third-party assessment reports. Please contact your account representative to arrange this.

Q: Where is MAESTRO data stored?

A: MAESTRO offers regional data storage options, allowing customers to specify where their data is stored (e.g., US, EU, Asia-Pacific). This helps customers meet data residency requirements. All data storage locations maintain the same high-security standards and compliance certifications.

Contact Our Security Team

If you have any questions about our security practices or need to report a security concern, please contact our security team at [email protected].

For responsible disclosure of security vulnerabilities, please email [email protected] with details of the vulnerability. We commit to acknowledging your report within 24 hours and will work with you to address the issue promptly.